Help Center

The first thing we recommend is to try a different payment method. If that doesn't work we recommend switching browsers (Google Chrome, Edge, Safari, Firefox, etc.) and/or clearing your browser cache and cookies. If you are still having trouble after that please feel free to contact our customer service team and we will be happy to help you.

You can contact our customer service team and we will do our best to cancel your order if it is not too far along in the shipping process. We cannot guarantee the cancellation of any orders once they are placed, but you can take advantage of our generous return policy.

We accept Amazon Pay and all major credit and debit cards such as VISA, MasterCard, Discover, Amex and more.

We offer free shipping on U.S. orders over $30 (after all promotions are calculated and before taxes). For orders under $30 or outside of the contiguous United States the shipping cost will be calculated on a per order basis and shown during checkout before order finalization.

We ship all orders the same or next day (excluding holidays and weekends). Delivery time can vary depending on location and selected shipping speed. You will have the opportunity when checking out to receive an estimated delivery date when selecting a shipping method and speed.

We ship worldwide and to most countries. When placing your order you will be able to see if we ship to your country.

We send tracking information with all orders. Please check your order confirmation email or login to your Case Lush account.

Please check our return policy. Note that return shipping cost will be deducted from refund the amount and original shipping cost will not be refunded.

We do not, but please be aware that return shipping cost will be deducted from the refund amount and original shipping cost will not be refunded.